Zinc Whiskers – What You Should Know Now!

BACKGROUND

Metal whiskers have long been a known problem for electronics. For the last 10 years, the article Are Zinc Whiskers Growing in Your Computer Room? has been used as a guide to investigate and remediate Zinc Whiskers from data centers around the globe. Unfortunately, despite significant effort, Zinc Whiskers haven’t gone away.   As an industry it was generally considered that the only serious source of Zinc Whiskers in computer facilities was certain types of access floor panels. Facilities without these specific panel types were assumed ineligible for whisker contamination.   How wrong was that assumption! Zinc Whiskers have been found on a variety of metal components within all types of facilities, including: steel building studs; electrical conduit; suspended ceiling T-bar grid and hanger wires; and of course access floor panels, pedestals, pedestal heads, and stringers. This may be surprising, but it’s not really news.

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Detroit Travel – A Bicycle Tour Through Corktown and Mexicantown

My discoveries of Detroit were slowly but surely coming to an end, and I had seen so many interesting places already in my whirlwind tour over the last four days. Just before I was ready to hop across the border to Windsor again, I had one more adventure on my schedule: a biking tour of Southwest Detroit to cover Corktown and Mexicantown.

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VOIP Technology in Call Centers

To those who may be less familiar, call center technology consists of automated phone systems capable of answering incoming phone calls and performing outbound autodialing. A call center is a group of telephone agents who receive incoming calls and/or make outgoing calls. Software applications usually associated with calls centers are CRM (Customer Relationship Management) programs.

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